Current Vacancies

Parts Advisor 

(Ref: 0345)

Location: Barking

Position Overview:

As an Online Parts Advisor, you will play a crucial role in providing exceptional service to our customers by advising them on the correct parts, taking orders, managing orders efficiently, and ensuring a seamless online purchasing experience. You will be the primary point of contact for our online customers, utilizing your expertise in the automotive industry to provide accurate and personalized assistance.

Key Responsibilities:

• Assist customers in identifying the correct parts for their vehicles through online communication channels (e.g., chat, email, phone).
• Provide accurate product information, including specifications, compatibility, and pricing.
• Take orders from customers and process transactions accurately and efficiently.
• Manage orders from receipt to fulfillment, including printing packing slips, arranging shipments, and tracking deliveries.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Collaborate with other team members to ensure timely order processing and customer satisfaction.
• Stay updated on product knowledge, industry trends, and new releases to better assist customers.

Requirements:

• Previous experience in a similar role, preferably within the automotive industry.
• Strong knowledge of automotive parts and accessories, including compatibility and specifications.
• Excellent communication skills, both written and verbal.
• Proficiency in using online communication tools and order management systems.
• Exceptional customer service skills with a focus on providing personalized assistance.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Attention to detail and accuracy in processing orders and managing customer information.
• A passion for the automotive industry and a commitment to exceeding customer expectations.

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for career growth and advancement within a rapidly expanding company.
• Comprehensive training and ongoing support to enhance your skills and knowledge.
• A dynamic and collaborative work environment with a focus on teamwork and innovation.
• Employee discounts on automotive parts and accessories.

If you are passionate about the automotive industry and possess the skills and experience to excel in this role, we want to hear from you! Join our team and be part of our mission to provide top-notch service and quality products to our valued customers.

Job Types: Full-time, Part-time

Expected hours: 40 per week

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus
• Tips
• Yearly bonus

Work Location: In person