Terms and conditions of use

1        CONTRACTUAL AGREEMENT

1.1       AM CAR PARTS LIMITED , is registered under the Company number 08378219 at 124 City Rd, London EC1V 2NX, UK, sets out these Terms and Conditions for selling goods to customers our official VAT registration is GB 187295069. (This address cannot be use for return of goods)

1.2       By ordering and purchasing products from us in any manner, including verbally, digitally, or through other available methods, you consent to adhere to these Terms and Conditions.

1.3       The establishment of a legal contract between you and us, signifying our commitment to sell the products to you, is finalized at the moment the products are delivered to your location.

1.4       It's important to understand that the processing of your payment and the acknowledgment of your order does not imply a legal acceptance of your order on our part.

1.5       The official confirmation of your order and the ultimate completion of our contractual agreement is only confirmed when you receive the goods.

1.6       This agreement shall be governed by and construed in accordance with the laws of England and Wales and you hereby agree to submit to the exclusive jurisdiction of the English courts.

2        ORDERING

2.1       Registration is mandatory for making purchases in our online shop, and can be done during the order process or separately.

2.2       Once registered, you'll have an account to manage your data, including delivery addresses.

2.3       Eligible registrants include individuals of legal age with contractual capacity, legal entities, and business partnerships.

2.4       For company registrations, the individual must confirm their authorization to represent the company.

2.5       Essential information required at registration includes your name, billing and delivery addresses, phone number, email address, and a chosen password.

2.6       A binding offer for registration is made upon submitting the completed form, with a summary displayed for review and correction before final submission.

2.7       After registration, a welcome email confirms account creation.

2.8       You are responsible for the accuracy and completeness of your information, with false or incomplete data potentially leading to account termination.

2.9       Updates to your information should be made promptly.

2.10     Upon account termination, personal data will be deleted, except as legally required or permitted, as detailed in our privacy policy.

2.11     Your login information, especially your password, must be kept confidential and changed immediately if misuse is suspected.

2.12     Registration and usage rights for the online shop are not guaranteed, and multiple registrations on www.amcarparts.co.uk are not allowed.

2.13     When using our car registration lookup for auto parts selection, please note that the accuracy of our recommendations is based on data from the Vehicle Registrations Office. While we aim for precision, we cannot guarantee complete accuracy. It's crucial for you to verify that the parts are suitable for your vehicle's specific requirements by cross referring the OEM part number and Images provided.

2.14     After completing checkout, order will only be transfer to our dispatch team upon the successful clearance of payment by the relevant financial institution.

2.15     Orders can be changed before they leave our warehouse or before they are handed over to a freight forwarder, i.e. before we issue a shipment number and confirm shipment of the goods by email. This does not affect your statutory guarantee rights or your cancellation rights.

2.16     When you place an order or make a purchase, its finalization and execution depend on the our approval.

2.17     We retains the right to refuse or decline any order or purchase at our discretion, for any reason we deem appropriate, and we are not legally responsible for this decision. Additionally, if an order is declined, the we are not required to provide a reason for this decision.

2.18     Upon acceptance of order, we are dedicated to ensuring that the products we deliver to you adhere to the acceptable quality standards and specifications.

2.19     As a customer, it is imperative to carefully select the correct part for your vehicle.

2.20     Please be aware that any damages or issues arising from the selection of an incorrect part or improper fitment are your responsibility.

2.21     We urge you to thoroughly verify the compatibility of parts with your specific vehicle model to avoid any potential mismatches or subsequent problems.

3        PRICE

3.1       The cost of the items on our website is determined by the price listed at the time you make your order, which includes any applicable delivery fees.

3.2       All listed prices on our website are inclusive of Value Added Tax (VAT). These price can be change any time without any notification.

3.3       Shipping costs for the international orders applies regardless of order value.

3.4       In event of pricing or description errors on the website, we are not obligated to sell the product at the incorrect price or as per the inaccurate description. We have the right to correct such errors.

3.5       If an error affects your order, we may cancel it and issue a refund, or we may contact you to see if you wish to proceed with the purchase at the corrected price or description. If you cannot be reached or choose not to proceed with the corrected order, the company will cancel the order and refund any payments made. Charges may apply on refund amount.

3.6       Full payment for your goods, including any delivery charges, must be received before we process your order, unless previously agreed upon in writing.

3.7       If items are saved in the shopping basket, their total price is updated to the latest daily price during the ordering process.

3.8       Prices does not include any custom charges. Custom charges are payable by the customer. In any event item is return due to non custom charges or any other reason customer is liable for the charges incure due to return.

4        PAYMENT METHODS

4.1       Payment can be made using most major credit or debit cards or via Paypal through the designated section on the checkout page.

4.2       By using a credit/debit card or Paypal  for payment, you affirm that the card is yours, or that you are authorized to use it.

4.3       All credit/debit card transactions are subject to validation and authorization by the card issuer.

4.4       If your payment is not authorized, we cannot process your order or purchase. We are not obliged to inform you of the refusal reason, nor will we be liable for non-delivery of the item.

4.5       Card issuers or banks may charge you for processing payments, which is beyond our control.

4.6       We cannot be held responsible for any losses incurred while transmitting payment information over the internet or email. Such losses are your sole responsibility.

5        SHIPPING AND DELIVERY

5.1       Once the order is received we will send you an email informing of your order being prepared and will be dispatched soon. Once the order is ready to dispatch you will be notified by email.

5.2       Delivery time can varies due to the manufacturer item location, customer location and delivery courier services. Our goal is to deliver your order within the specified delivery time, which is generally within 30 days from the date of your order, barring exceptional circumstances. Cut off times for collections are 12:00pm each working day. We offer 4 types of delivery services depending on the each product location and availability.  

 > Next working Day Delivery service in UK (mainland only), published as "Next Day Delivery". 

 > Standard 1-2 working days service within UK , published as "1-2 Days Delivery" .

 > Economy 5-10 working Days Services within UK, published as "Economy Delivery".  

 > Standard international  5-10 days service, published as "Standard International Delivery".  

5.3       We also reserve the right to deliver orders in multiple shipments.

5.4       For any reason you do not receive your delivery by provided estimate delivery time it is your responsibility to get in touch with the courier.

5.5       It is your responsibility to make sure courier has no difficulty in delivering the order. This also means providing the correct address and make any due payments on time. Failing to do so will incure in charges. This is on our discretion.

5.6       There may be some extra delivery charges payable. Some of the locations in UK are liable to pay extra for the delivery.

5.7       If we required additional payment for the order we will contact you. If for any reason we failed to get in touch with you we can cancel the order. You will be liable to pay for cancellation fee which will be determine on our discretion.

5.8       All international orders are liable for delivery charges. These charges will be determine by the size, weight and number of items.We are not responsibility for any custom charges. Anything related to any charges occurs due to international shipment we are not responsible.

5.9       In the event of order return due to courier not able to deliver for any reason you are responsible for the incur charges. These charges are determine on our discretion.

5.10     There may be some extra delivery charges payable. A signature may be required upon collection or delivery. If you don't receive your goods within the expected time, it's important to inform us right away. We advise against arranging the installation of parts until you have received and verified your order for suitability and completeness.

5.11     You are responsible for facilitating the delivery at the specified time and place. If the delivery is delayed or fails due to your actions, we'll attempt to reschedule 2 more times of the failed attempt. Should the delivery fail, any costs for redelivery will be your responsibility. If we can't reschedule the delivery, we may cancel your order and refund the price, minus the costs of failed delivery.

5.12     Once the goods are delivered to or collected by you, they become your responsibility, even though you don't own them until full payment is made. Until you own the goods, you should not use them and must keep them safe, return them if requested, and be liable for any loss or damage to them. They should be stored separately from your other belongings, clearly marked as our property. We have the right to enter your premises to inspect or reclaim the goods.

5.13     Please note that deliveries to remote areas like the Scottish Highlands, Northern Ireland, and other islands may incur additional charges due to courier fees. If such charges apply, we will inform you promptly so you can decide to either pay the extra cost or cancel your order.

5.14     Our company is not accountable for any failure or delay in the supply or delivery of goods, nor for any damage or defect to goods delivered under this agreement, or for any other liabilities, if these are caused by circumstances beyond our reasonable control. This exoneration from liability includes, but is not limited to, a range of unforeseeable and uncontrollable events.

5.15     Such events encompass extreme weather conditions, natural disasters like fires, explosions, floods, storms, and earthquakes, as well as technological and transport network issues including telecommunications and transport network failures, and mechanical breakdowns. Additionally, force majeure situations such as acts of God, terrorist activities, war, public disturbances, riots, strikes, labor disputes, and government actions or restrictions on imports or exports also fall under this category.

5.16     In the event of such occurrences, our obligation to fulfil contractual duties, including supply, delivery, and ensuring the quality of goods, is suspended for the duration of these circumstances. Our policy is to resume normal operations as soon as feasible once these conditions have been resolved, but we maintain that our responsibilities are limited in the face of such exceptional and uncontrollable events.

6        PRODUCT AVAILABILITY AND STOCK

6.1       If item shows in shock at the time of order then this means item is available. The stock status subject to change anytime without any notification.

6.2       If an item from your order is found to be out of stock after the order has been received, we will promptly notify you and inform you of any necessary changes to your order or adjustments in the price.

6.3       In the event that we are unable to reach an agreement regarding these changes, we reserve the right to cancel the entire order. This also applies if we are failed to get in touch with you.

6.4       We might also choose to fulfill any portion of the order that is available without any notification and proceed to fulfuill the rest of the order when avaiable. This may result in order to be deliver in multiple deliveries.

6.5       When an item is listed as out of stock on our website, it indicates that the item is awaiting replenishment through an incoming shipment. Availability will be updated once we receive this shipment. Please note that we are not obligated to provide notifications regarding the status of pending shipments or the arrival of new stock.

7        MANUFACTURER'S WARRANTIES & GUARANTEES

7.1       For information regarding product warranties or guarantees provided by the manufacturer, please refer to the individual product descriptions on our website.

7.2       The presence of warranty or guarantee details in a product's description indicates that the specific item is covered under such terms. 

7.3       It is important to understand that not all products from the same manufacturer, nor all manufacturers, offer the same warranties or guarantees. Each product may have distinct warranty terms, and these should be reviewed carefully to understand the coverage provided.

7.4       This guarantee applies only to the specific product and your claims will be based on the guarantee conditions of the manufacturer and addressed to this manufacturer only.

7.5       In the unlikely event that you encounter any issues with a product and need to make a claim under a manufacturer's warranty or guarantee, it is your responsibility to initiate contact directly with the manufacturer. Please be aware that we do not bear responsibility for these warranties or guarantees and is not obligated under them.

7.6       It is essential for customers to understand that any warranty-related matters should be addressed directly with the product manufacturer.

7.7       Please be advised that our company does not play a role in facilitating communication between customers and manufacturers for warranty claims, nor do we bear any liability for the costs associated with such claims. It is also important to recognize that these manufacturer warranties or guarantees are supplementary to your statutory rights as a consumer. They do not replace or diminish your legal consumer rights, which remain intact and unaffected by the manufacturer's warranty provisions.

8        CANCELLATION, RETURNS & REFUNDS

8.1       Orders placed can be cancelled within a 2-hour window from the time of placement. Beyond this timeframe, we regret that cancellations are not feasible. In the event of a cancellation within the specified period, we will issue a refund for the price paid for the cancelled order or the specific part of the order that was cancelled.

8.2       Should you cancel the entire order, we will also refund any standard delivery charges incurred. However, please note that if only a portion of the order is cancelled, the delivery charges will not be subject to refund.

8.3       Upon receipt of your order, you are entitled to a 14-day return period. Prior to returning any item, you must obtain approval from us. Without the approval no returns will be accepted.

8.4       It is your responsibility to arrange for the collection or drop-off of the return item with a courier service, including the arrangement of an appropriate return label. Please note that our company is not responsible for any costs incurred in the return process.

8.5       If you choose to return your order, it is necessary for you to return the goods to us within 14 days of the order received. This return should include all original packaging, and you are responsible for the return shipping costs, unless a different arrangement has been agreed upon with us. Additionally, the return must encompass all components, promotional items, or any additional products received at a discounted rate.

8.6       We commit to processing your refund within 14 days following either the day we approve your cancellation request or the day we receive the returned goods in their original condition, whichever is applicable. The refund will be issued using the same payment method that you employed for the original order.

8.7       We may reduce your refund if the returned goods have been used excessively or show signs of damage beyond normal handling, including any attempt to fit the part that results in oil, grease, fluid, or fuel residues. We reserve the right to withhold the refund until we have received the returned goods or proof of their return.

8.8       It is your responsibility to ensure the safe return of goods to us.

8.9       Furthermore, this right to return is not applicable to parts whose product box or packaging has been opened, as this compromises their eligibility for return to the manufacturer for a refund or credit. This policy is established to maintain the quality of our products and the integrity of returns.

9        FAULTY GOODS

9.1       In instances where you are returning goods due to faults or discrepancies in the order, we will not bear the cost of the return delivery. However, it is important to note that your right to return does not apply to any type of electronic items or sensors identified as faulty without a supporting diagnostic reading from an appropriate system, demonstrating the original fault code. We also will require the details of the mechanic including their contact details to identify the fault.

9.2       Faulty goods are defined as products that arrive damaged or do not function correctly due to manufacturing defects. Customers must report any faults within 14 days of receipt. For any type of electronic items or sensors, a diagnostic report showing the fault code is required. On notification, we will assess the fault, which may include manufacturer consultation or independent evaluation.

9.3       If the goods are confirmed to be faulty, customers can only choose for replacement. In cases where the original part is unavailable, a replacement of equal or greater functionality may be provided.

9.4       We will not cover the cost of return shipping for confirmed faulty items. It is customer responsibility to return the faulty item and make sure to use safe packaging practices.

9.5       No refunds will be issued in case of faulty item. Only replacement part will be offer.

9.6       However, the policy excludes faults due to incorrect selection, improper installation, misuse, or normal wear and tear. Goods with opened packaging that cannot be returned to the manufacturer are also excluded.

9.7       Refunds, processed via the original payment method, will not include any shipping fees. This policy does not affect customers' statutory rights and may be amended to reflect changes in legal or business practices.

10     LIABILITY

10.1     As a consumer (acting outside business, trade, or profession), we are not liable for losses not foreseeable at our contract time.

10.2     We are not responsible for losses occurring due to no fault or breach of our Terms and Conditions.

10.3     Our liability does not extend to business losses, including lost profits, contracts, goodwill, business opportunities, or business interruptions, as permitted by law.

10.4     Liability to trade or business customers is strictly limited to refunds offered under our Terms and Conditions or at our discretion.

10.5     We are not liable for compensating beyond refunds, whether due to contract, negligence, or breach of statutory duty.

10.6     We are not liable for loss of profits, business, contracts, goodwill, business opportunity, business interruption, indirect or consequential loss, or unforeseeable loss due to breach of these Terms and Conditions.

10.7     These Terms and Conditions constitute the entire agreement for trade or business customers.

10.8     They do not intend to alter legal consumer rights and do not exclude or limit liability for fraud, death, personal injury due to negligence, or other legally unexcludable liabilities.

10.9     Goods are sold per manufacturer specifications and associated documentation.

10.10  Trade/business customers agree to indemnify us from liability related to installation or use failures.

10.11  We cannot guarantee the correctness, accuracy, timeliness, reliability, or error-free nature of website content or materials obtained from it or third-party sources.

10.12  Liability does not extend beyond statutory rights, and we are not liable for issues arising from the use of information on our website. Users should independently verify information and use it judiciously.

11     TERMINATION OF THE ACCOUNT

11.1     We reserve the right to cease further supply or delivery of goods and to halt any items currently in transit should you fail to meet your obligations under this agreement and at our discretion.

11.2     This action may also be taken in the event of your financial insolvency or if there is a commencement or likelihood of bankruptcy or insolvency proceedings against you.

11.3     Additionally, our right to terminate our contract with you extends to situations where an administrator, receiver, or similar official is appointed over your assets, or if there is a likelihood of such an appointment.

11.4     In the event of contract termination, all payments you owe to us will become immediately due and payable, irrespective of their previously agreed-upon terms. Following termination, we are no longer obligated to supply any further goods to you. This policy is enacted to protect our business interests in scenarios of financial instability or failure to adhere to contractual obligations.

12     FINAL PROVISIONS

12.1     In the instance where any section or provision of these Terms and Conditions is determined to be invalid, illegal, or unenforceable, this finding will not invalidate the remaining parts of these Terms. The implication of such a scenario is that only the specific section or clause deemed unenforceable will be affected, while all other provisions will remain valid, legal, and enforceable.

12.2     This approach ensures the continuity and integrity of the remainder of the Terms and Conditions, maintaining their effectiveness and applicability in governing our relationship with you, the customer. It's designed to ensure that the overall intent and functionality of these Terms are preserved, despite any legal challenges to individual parts.

12.3     Additionally, it is important to highlight that our agreement, as outlined in these Terms and Conditions, is subject to the jurisdiction of English law. This means that any interpretations, legal disputes, or enforcement of these terms will be conducted within the framework of English legal principles and courts. This provision establishes a clear legal basis for our agreement, providing both parties with a known and structured legal context for understanding and resolving any issues that may arise.

13     DISCLAIMER

13.1     The information and data contained on this website, including all its contents, are subject to strict copyright protection.

13.2     It is important to emphasize that any form of copying, replication, or distribution of this information or any data, or any part thereof, is strictly prohibited without prior express consent from AM Car Parts. This prohibition extends to instructing or encouraging others to engage in such activities without authorization.

13.3     Any unauthorized use of this content, in any manner not explicitly permitted, constitutes a violation of copyright laws. Such actions are taken very seriously and will lead to legal proceedings against individuals or entities involved in unauthorized usage.

13.4     AM Car Parts reserves the right to enforce its intellectual property rights to the fullest extent of the law to protect its data and proprietary information.